Case Studies

We have a highlighted below a small sample of how we have helped some our clients transform their businesses.

FINAO Case Study

Security & Networking Service Desk

In under twelve months, FINAO built a managed security and network service for the Enterprise and Government market and transitioned five highly satisfied clients. Infrazone’s Service Zone has been an integral part of that success and the business is growing from strength to strength.

The key benefits for FINAO were:

  • Improved speed to market

  • Customer focused advocacy and assurance

  • Specialist service management capability

  • Automated logging of alerts

“Partnering with Service Zone has enabled us to focus on what we do best, ensuring that our clients’ security risks are managed and maximizing their uptime ...” - Michael Mynott, Founder & Director, FINAO

EQC CASE STUDY

IT Outsourcing transition

We worked with EQC and their outsourced services partner to rapidly transition services during a period of large-scale organisational change.

The key benefits for EQC were

  • A primary point of contact for transition activities

  • Independant quality assurance

  • Management of risks and issues

  • Reduced time to transition services

  • Project governance

ENZEC Case Study

Service Lifecycle Monitoring

ENZEC’s partnership with Service Zone has transformed the way ENZEC communicate with their customers and significantly increased customer satisfaction.

The key benefits to ENZEC were:

  • Customer self service portal

  • Easy tracking of job progress

  • Communications tracking with customers

  • Secure storage of customer diagrams

  • Documentation accessible anywhere any time

“Service Zone has enabled ENZEC to improve our customer intimacy and provide progress updates to our customers 24/7.” - Steve Natoli, Director, ENZEC

COOPERATIVE BANK CASE STUDY

Service Desk Strategy & Application Sourcing

We supported the Bank to design how they would mature their helpdesk capability to consistently provide an excellent service experience for their business.

The key benefits for Cooperative Bank were

  • Clear business requirements

  • Future proof service design

  • Confidence in platform selection

  • Approval to implement future state vision