Case Studies

We have a highlighted here how we have helped a couple of our clients transform their businesses.

FINAO Case Study

Security & Networking Service Desk

In under twelve months, FINAO built a managed security and network service for the Enterprise and Government market and transitioned five highly satisfied clients. Infrazone’s Service Zone has been an integral part of that success and the business is growing from strength to strength.

The key benefits for FINAO were:

  • Improved speed to market
  • Customer focused advocacy and assurance
  • Specialist service management capability
  • Automated logging of alerts

“Partnering with Service Zone has enabled us to focus on what we do best, ensuring that our clients’ security risks are managed and maximizing their uptime ...” - Michael Mynott, Founder & Director, FINAO

ENZEC Case Study

Service Lifecycle Monitoring

ENZEC’s partnership with Service Zone has transformed the way ENZEC communicate with their customers and significantly increased customer satisfaction.

The key benefits to ENZEC were:

  • Customer self service portal
  • Easy tracking of job progress
  • Communications tracking with customers
  • Secure storage of customer diagrams
  • Documentation accessible anywhere any time

“Service Zone has enabled ENZEC to improve our customer intimacy and provide progress updates to our customers 24/7.” - Steve Natoli, Director, ENZEC