Case Studies
We have a highlighted below a small sample of how we have helped some our clients transform their businesses.
FINAO Case Study
Security & Networking Service Desk
In under twelve months, FINAO built a managed security and network service for the Enterprise and Government market and transitioned five highly satisfied clients. Infrazone’s Service Zone has been an integral part of that success and the business is growing from strength to strength.
The key benefits for FINAO were:
Improved speed to market
Customer focused advocacy and assurance
Specialist service management capability
Automated logging of alerts
“Partnering with Service Zone has enabled us to focus on what we do best, ensuring that our clients’ security risks are managed and maximizing their uptime ...” - Michael Mynott, Founder & Director, FINAO
EQC CASE STUDY
IT Outsourcing transition
We worked with EQC and their outsourced services partner to rapidly transition services during a period of large-scale organisational change.
The key benefits for EQC were
A primary point of contact for transition activities
Independant quality assurance
Management of risks and issues
Reduced time to transition services
Project governance
ENZEC Case Study
Service Lifecycle Monitoring
ENZEC’s partnership with Service Zone has transformed the way ENZEC communicate with their customers and significantly increased customer satisfaction.
The key benefits to ENZEC were:
Customer self service portal
Easy tracking of job progress
Communications tracking with customers
Secure storage of customer diagrams
Documentation accessible anywhere any time
“Service Zone has enabled ENZEC to improve our customer intimacy and provide progress updates to our customers 24/7.” - Steve Natoli, Director, ENZEC
COOPERATIVE BANK CASE STUDY
Service Desk Strategy & Application Sourcing
We supported the Bank to design how they would mature their helpdesk capability to consistently provide an excellent service experience for their business.
The key benefits for Cooperative Bank were
Clear business requirements
Future proof service design
Confidence in platform selection
Approval to implement future state vision