Consulting Zone provides specialist IT capabilities to the government and business market-place.
Resources include:
Service Desk Analyst
Service Desk Manager
Service Delivery Manager
Project Manager
Project Coordinator
We can also assist your team bedding in practices with specialists in the following areas:
Incident management
Service desk management
Change enablement
Release management
Deployment management
Problem management
Knowledge management
Key Features
Holistic, Customer Centric Approach
We listen to your customers to better understand the outcomes they are seeking. Taking this approach ensures that each part of your service offering adds value and leads to greater customer satisfaction.
Industry Best Practice
Our approach is aligned with ITIL best practices. These provide guidance on developing the best framework for your Business Desk that meets the needs of your customers and increases business value of the service.
Iterative, Collaborative Approach
We work with you and your business to implement solutions using agile methodologies allowing features to be implemented as they are available.
Tooling Expertise
ServiceZone can work with you on the tool of your choice, or provide guidance based on our knowledge of class-leading service management products. Our team have experience working with Jira, ServiceNow, BMC Remedy, FreshService and ManageEngine.
Product Procurement
We can utilise our existing relationships with providers to ensure you get the right product to meet your needs.