Portal Zone is the client-branded cloud based service desk product suite from Infrazone.

Portal Zone MSP Professional has been designed for Managed Service Providers who want to make it easy for their customers to request services and track requests through the life-cycle.

It has been designed for those service providers who want to "woman" their service desks themselves.

Key Features

Branded Self Service Portal
Your brand will be visible to your clients.
 
NZ Cloud Application
We take care of security, backups, servers, hosting and maintenance so you don’t have to.

Request Logging
Options using the web portal, email, or third party products via API integration.

Service Level Monitoring Anytime from Anywhere
Customers and service providers can log and monitor the progress of their requests when it suits them.

Custom Configuration
Client custom configuration can include service levels, FAQs and documentation to enable you to meet the specific needs of your clients. Request template customization includes custom fields and automated assignment based on your business rules. 

Email Communication Capture
Email communication is automatically captured, making it is easy to get access to the information you need when you want it.  All updates are time-stamped so it is easy to track when things go wrong. 

System Generated Escalation
Four levels of escalation are available to ensure that response and completion service levels are met and your customer expectations are exceeded.  

Enterprise Class Platform & Data Sovereignty
Service Zone is an ITIL based service that is delivered utilizing software delivered in the cloud and hosted in New Zealand.